We attach great importance to customer experience!
Every customer experience matters. We systematically analyze feedback to refine our LED lighting solutions and warranty services. Our commitment extends beyond the sale - we measure success by your long-term satisfaction.
Project Acceptance
Assist the project system installation and debugging, technical guidance and project test accept, etc., and according to the customer request, to provide relevant technical training to ensure that the whole lighting design effect to realize.
Project Tracking & Maintenance
After the project is completed, the product maintenance warranty, project project manager to product maintenance warranty the situation to carry on the track.
Project there are serious problems, the item.The ever-changing orders the dealer (the owner) telephone technical support, guide the dealer (the owner) maintenance, such as still cannot be solved, will arrange project engineer to the construction site for maintenance.
Warranty Policy
Guarantees are provided for the LED lighting equipment in the correct installation, proper use and maintenance, Hualights about product quality assurance period in the contract will have clear gauge constant.
Quality assurance period because of the improper use or customer quality is damaged,The above is not applicable to the provisions, but Hualights have the responsibility to assist in solving, product life maintenance, and proper charge material & human cost.
Survey for Customers Satisfaction
Our company are committed to delivering exceptional quality and service to our clients. To ensure we consistently meet and exceed your expectations, we conduct regular Customer Satisfaction Surveys to gather valuable feedback. Your insights help us refine our products, improve our services, and strengthen our partnership with your business.
